🔹 What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options at checkout.

🔹 Will I be charged immediately after placing an order?
Yes, your payment is processed at the time of purchase to ensure a smooth order fulfillment process.

🔹 Are there any hidden fees?
No, all charges are displayed at checkout. Taxes or shipping fees (if applicable) will be clearly stated before payment.

How can I get a discount code?
Subscribe to our newsletter and follow us on social media for exclusive discounts and promotions.

🔹 Can I use multiple promo codes at checkout?
No, only one discount code can be applied per order.

🔹 Do discounts apply to all products?
Some promotions may exclude certain collections or limited-edition designs. Check the promo details for more information.

🔹 Where is Casetro based?
We operate online and ship worldwide from our fulfillment centers.

🔹 Do you have a physical store?
Currently, we are an online-only store, allowing us to offer a wide variety of designs.

🔹 Will my order arrive in time for the holidays?
We recommend placing your order at least 2-3 weeks before major holidays to avoid shipping delays.

🔹 Do you offer holiday gift packaging?
Yes! We offer gift-ready packaging for an additional charge at checkout.

🔹 Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. After that, processing begins, and changes may not be possible.

🔹 How can I track my order?
Once your order ships, you’ll receive a tracking link via email.

🔹 Do you accept bulk orders?
Yes! For bulk orders or custom designs, contact our support team.

🔹 What materials are your phone cases made from?
Our cases are made from high-quality, durable materials designed for both protection and aesthetics.

🔹 Are Casetro cases compatible with wireless charging?
Yes! All our cases are wireless charging compatible.

🔹 Do you offer custom designs?
We collaborate with artists, but we also accept custom design requests. Contact us for details!

🔹 Do you offer worldwide shipping?
Yes! We ship worldwide to ensure everyone can enjoy our unique designs.

🔹 How long does shipping take?
Delivery times vary by location. Typically:

• USA & Canada: 5-10 business days
• Europe: 7-14 business days
• Rest of the World: 10-20 business days

🔹 How much does shipping cost?
Shipping fees depend on your location and order size. Free shipping may apply on certain promotions.

🔹 Do you offer express shipping?
Yes! Express shipping options are available at checkout.